English Français Español Deutsch Italiano Português 日本語 Русский Polski Türkçe 한국어 ไทย العَرَبِيَّة
SHOP ALL CATEGORIES  

New Products  [more]

Original Epson Pro GS6000 Printhead-F188000Original Epson Pro GS6000 Printhead-F188000US$1,699.00  US$1,600.00
Save: 6% off
Original Epson T5070/T7000/T7080 Printhead-FA10000Original Epson T5070/T7000/T7080 Printhead-FA10000US$1,089.00  US$1,049.00
Save: 4% off

New buyer guide

  1. Q: I don’t know this website well, how can I trust you?

A: wercan.com, launched such business for 6 years, already has customers from over 150 countries and areas. WERCAN is the lifelong member of ISA and SGIA, and the verified user of PayPal as well as approved by BBB certification.
Learn more about us from the following links:(The titles of following links to be translated only)

20th Reklama Pholygraf Trade Fair 2013
ISA International Sign Expo 2013
Exhibition of International Trade Fair for Visual Communication, Technology and Design in Düsseldorf, 2013
More

Purchasers say:
Mr.Zach Couch from USA
Mr. Bekir Biyik from Turkey
Mr. Paul Arndt from Germany
Mr. Douglas Babriel from Brazil
Mr. Wayne Thompson from Australia
Mr. Izeiah Keizer N. Lim from Philippines
Mr.Marco Antonio Ganzalez Higuera from Mexico
Mr.Chudaev Konstantin Aleksandrovich from Russia
More

  1. Q: How to pay? Can I use credit card? (可能不适合我们)

A: You may use the following methods of payment: PayPal online payment, PayPal direct payment, credit card (through PayPal gateway, some areas may be restricted), bank transfer, Telegraphic Transfer (T/T) payment and Western Union Payment.
For details, please refer to the following:
a) PayPal online payment
https://www.paypal.com/webapps/mpp/buying-online
b) PayPal direct payment (our PayPal account: [email protected])
https://www.paypal.com/webapps/mpp/make-online-payments
c) Credit card payment (through PayPal gateway, some areas may be restricted) https://www.paypal.com/us/webapps/helpcenter/article/?articleID=94038&topicID=11500008&m=TTQ
d) Bank transfer
https://www.paypal.com/us/webapps/helpcenter/article/?articleID=94040&topicID=11500008&m=TTQ
(Note: Please respectively click the links above, and according to the English content on the web pages turned out, find the links of the same in your target language from PayPal, then replace the links above. If such links of target language content on PayPal are not available, remain the English links.)

e) Telegraphic Transfer (T/T) payment
(1) Place an order to WERCAN;
(2) Get the bank account information of WERCAN;
(3) Make the payment at your local bank, and get the Payment Receipt;
(4) Send the Payment Receipt to [email protected]
(5) Receive the Tracking Number of your order;
(6) Wait for your order after delivery

Bank transfer payment information: (下面不是我们的)
BANK NAME:HONGKONG AND SHANGHAI BANKING CORPORATION LIMITED
BANK ADDRESS:ROOM 2105, BJ1038, TREND CENTRE, 29-31 CHEUNG LEE STREET, CHAI WAN, HONG KONG.
BANK SWIFT CODE:HSBCHKHHHKH
BENEFICIARY NAME:CHINASIGNS INFORMATION (HONGKONG) CO.,LTD
ACCOUNT NUMBER:801165036838

f) Western Union Payment
Receiver’s First name: YANYUN
Receiver’s Last name: ZHAO
Address: Unit B-3, No. 206 Peikun Road, Minhang District Shanghai 201111. P.R.China

  1. Q: How to calculate shipping cost

A:  Please click that link to calculate the shipping cost, you can choose to ship either by express or by sea, please note that shipping cost by sea is an estimation, definitely how much? please confirm it with our sales representitives, please send inquiry to [email protected] . if there is surplus, we will send back to you or offset in your next order if you accept; and if there is shortfall, we will request you to make up.

Q: Is it safe to pay online? Will it occur any security problems concerning my personal information
A: PayPal is the faster and safer ways to pay and get paid online, has worldwide 120 million active accounts, and supports 190 markets and 25 currencies. As a result, PayPal enables global commerce.

For details:
https://www.paypal.com/webapps/mpp/paypal-safety-and-security
(Note: Please respectively click the links above, and according to the English content on the web pages turned out, find the links of the same in your target language from PayPal, then replace the links above. If such links of target language content on PayPal are not available, remain the English links.)

  1. Q: Why did my PayPal payment fail?

A: The main reasons of failures and solutions:
a) Confirm if your credit card requires verification:
https://www.paypal.com/us/webapps/helpcenter/article/?solutionId=10568&m=SRE
b) Confirm if you have exceeded the limitation of maximum amount
https://www.paypal.com/us/webapps/helpcenter/article/?solutionId=11516&m=SRE
c) Confirm if you have any other restrictions https://www.paypal.com/us/webapps/helpcenter/article/?articleID=94053&m=SRE
(Note: Please respectively click the links above, and according to the English content on the web pages turned out, find the links of the same in your target language from PayPal, then replace the links above. If such links of target language content on PayPal are not available, remain the English links)

If your purchase amount exceeds USD$2000, we suggest you make payment via T/T Bank Transfer.

  1. Q:  How can I know if it is paid successfully? (我不知道是不是下面这个过程?)

A: We will send you a payment confirmation email upon receiving your payment, and your purchase order in “My Account” will be categorized as “Paid”. If you use check or Telegraphic Transfer (T/T) payment, we will change the status of your purchase until your payment is confirmed, and then we will send you the conformation email.

  1. Q: How long can I receive the items?

A: Generally speaking, we will spend 0 or 1 working days to prepare the order; If it requires longer time, we will inform you as soon as possible. The general shipping time will be 3 to 6 days. Therefore, under normal situation, you will receive the items in 4 to 8 days. And if you choose to ship by sea, generally the shipping time is between 10 and 45 days, depending on the consignee country.

  1. Q:  How to receive my order? Is it safe during shipping?

A: For the items you purchased online, we will arrange international express to be delivered and usually the carriers are FedEx, DHL, UPS, TNT or EMS.
It shall be quite safe during delivery with good packaging, and additionally, we will purchase an insurance as a gift for your package.

  1. Q: How to obtain the tracking number of shipment? And how to contact the carrier (i.e. FedEx, TNT, UPS, DHL, or EMS)?

A: We will send you the tracking number after delivering your purhcases, hereby please keep on checking your email. You can directly contact the carrier (i.e. FedEx, TNT, UPS, DHL, or EMS.) by visiting their websites or call their local office. (不知道这样的解释对不对?)

  1. Q: How to return items and how about the warranty?

A: Changes & Returns:
The item can be returned under the following conditions:
1) There is quality problem found after opening the package.
2) The item is different from the order list in the PI
3) There is obviously its own flaw on the product.
4) The item is irreparably damaged during shipping.
5) Products can not be used because of its own flaw.

Returned items are regarded as invalid under the following conditions:
1) The item still works even though there’s damage during shipping.
2) No claim is made up to 15 days after the customer has received the products.
3) The item is returned because of different color or packaging which has no effect to the product use function.
4) The returned item does not meet the conditions we stated on this site

Notes Please:
1) The returned item will only be exchanged with the same type item; If such item is out of stock, it is acceptable to exchange with other items from our website, but in same value.
2) The returned item should be undamaged and in their original packaging.
3) Please provide the following information when returning the products: products’ names or codes, the problems you encountered, and your order information or order number.
4) The return shipping fee will be equally covered by both parties.

Returning procedure:
If a serious problem is found within 15 days of receiving the products, you should contact Customer Service ([email protected]) and our staffs ([email protected]) will help you find a solution in 2 business days

B. Warranty:
For the items other than consumable products and printhead sold via www.wercan.com, WERCAN provides 12 months warranty after delivery. All the extra parts for equipment can be purchased from www.wercan.com. Further, for our VIP customers, the period of warranty shall be extended to 18 months.
For more information, please refer to “Customer Service & Warranty” on our website www.wercan.com
Related Links: http://www.wercan.com/info/QualityWarranty